Refund policy

Something wrong with your order? Email support@verelia.co with your order number and we'll sort it out.

The 30-day window

You have 30 days from delivery to raise a problem with your order. For a parcel that never turned up, you have 30 days from the estimated delivery date.

Please don't post anything back

Our products are sealed supplements shipped from a fulfilment facility, and for safety reasons they can't be returned to stock or resold. We don't accept physical returns. Anything posted back to us — or to the address printed on the bottle — can't be refunded and can't be sent back to you.

Nothing below requires you to ship anything anywhere.

Damaged, defective, or the wrong product

If your order turns up damaged, leaking, past date, with a broken seal, or containing something you didn't order:

1. Email support@verelia.co within 30 days of delivery.
2. Send a photo of the product and of the outer packaging, with a line about what's wrong.
3. We'll review it and let you know. Where it's our error, we cover it — you choose a free replacement or a full refund.

Replacements ship within a few business days. Refunds go back to your original payment method.

Please dispose of the affected product rather than taking it.

Order never arrived

If tracking says delivered and it isn't there, check with your household and neighbours first, then email us within 30 days of the estimated delivery date. We'll open a claim with the carrier and either reship or refund you in full.

Changed your mind

If the seal is unbroken, email us within 30 days and we'll refund the purchase price. Original shipping isn't refunded, and you don't need to send the bottle back — just please don't take it.

Once a seal is broken we can't refund a change of mind. That's a food-safety limit rather than a technicality.

Where we can't help

We'd rather be upfront about the edges:

• Customs refusals. If a parcel is rejected by customs because the product is restricted where you live, or returned because import charges went unpaid, the carrier may destroy or abandon it. We can't refund or reship those.
• Undeliverable addresses. If the carrier can't complete delivery because the address or phone number was wrong, or nobody could be reached, the same applies.
• Orders already in production. We can usually cancel within an hour of purchase. After that the order has been sent to fulfilment and can't be stopped.

Refund timing

Once we issue a refund, most banks post it within 5–10 business days. We'll email you when it's on its way.

EU and UK customers

If you're in the EU or UK you have a statutory 14-day right to cancel, on top of everything above. To use it you do need to accept delivery first — refusing the parcel at the door isn't a valid cancellation and can cost you the refund.

Contact

support@verelia.co Whisper Trading LLC · 30 N Gould St Ste R, Sheridan, WY 82801